Perhaps the most surprising thing about the news that Adobe is being sued by the US government over its allegedly complicated cancellation process is that it doesn’t seem surprising at all. Adobe has been dogged by controversies in 2024, particularly surrounding its AI policies – and this latest lawsuit is just the latest of its public image headaches in 2024.

The Federal Trade Commission has filed a complaint claiming that the convoluted cancellation process for Creative Cloud subscriptions presents so many hurdles that users are essentially “trapped into year-long subscriptions”.